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shauna16
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data isnt working

I only seem to be able to use WiFi. Once I leave the house or any other WiFi spots I can no longer go online. My mobile data is switched on so I cant understand why. It worked fine like 2 months ago tho.
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Superuser
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Re: data isnt working

Hi shauna16,

you don't say what phone you have.

Dependant upon the phone, might you have accidentally altered something within the settings that is preventing it from connecting to mobile data?

If this might be the case, you could look here: Phone Settings, select your phone & resend the correct settings (just follow the instructions in the link).

Once you have done that & restarted your phone, ensure that mobile data is turned on (turn WIFI off) & try to connect to the internet.

Good luck,

AlexKid :-)

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Superuser
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Message 2 of 6
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Re: data isnt working

Hi shauna16,

you don't say what tariff you are on. Is mobile data included in your call plan?
Are you able to log into your account on line & check your allowance?

AlexKid :-)

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shauna16
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Message 3 of 6
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Re: data isnt working

Sorry yes, I have 500mb of data with my plan. And I haven't used any of it so it definitely isn't working
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Superuser
Superuser
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Message 4 of 6
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Re: data isnt working

Hi shauna16,

you don't say what phone you have.

Dependant upon the phone, might you have accidentally altered something within the settings that is preventing it from connecting to mobile data?

If this might be the case, you could look here: Phone Settings, select your phone & resend the correct settings (just follow the instructions in the link).

Once you have done that & restarted your phone, ensure that mobile data is turned on (turn WIFI off) & try to connect to the internet.

Good luck,

AlexKid :-)

If you want to say thanks > click 'Kudos'.
If this has helped answer your question > click 'Helpful Answer' also.

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shauna16
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Re: data isnt working

Hey thanks, its working again 😊
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Forum Team (Retired) Mat_H
Forum Team (Retired)
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Re: data isnt working

Glad to hear this is back up and running for you Shauna16 Smiley Happy


Please let us know if you need anything at all.


Thanks,

Mat


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