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luke72
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credit check

what a mess , i ve been with vm for 6 years now ,i have 3 contract phones and virgin media bundle , paying everything every month, tried to get new phone because my contract is nearly ending and after credit checked i ve been refused to take any phone even for lower contract!!!

what is it? does vm really want to loose customers?! why after soo long time being with vm , paying for so many years 

using the services not allways running properly , i ve been refused to take anything?!

It feels like slap on the face, !!!!

it looks like like i am not good customer for vm ,really?!

who decides about that ? what is the reason?. nobody can explain that?!

is that not enough to be vm customer for so many years?!

I am very upset about that , vm treat us like thiefs!!! only i wanted is just phone on the same contract.

i am thinking about leaving vm because i feel bad how i ve been treated!!!

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Forum Team (Retired) Mat_H
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Re: credit check

Hi Luke72,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you were declined by the credit check. Our new freestyle contracts are affectively a loan agreement. This will be the potential reason that you've been declined.

 

This is decided automatically and isn't something that we control on our side I'm afraid.

 

We would hate to lose you as a customer. Please let me know if there's anything that I can do to keep you on board.


Thanks,

 

Mat
 


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Forum Team (Retired) Mat_H
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Re: credit check

Hi Luke72,

 

Is there anything that I can do to help you? Smiley Happy


Please let me know if there's anything you need.

 

Thanks,

Mat


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