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Linda14
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contract

I've been paying full price for my previous contract for 30 months now, not 24 , who do I speak to , to sort it out

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Superuser
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Re: contract

Hi Linda14,

 

with the older contracts, as part of the agreement you take your monthly payment will continue until you request to change :

3.4 At the end of the Minimum Term - "You will need to contact the Team at least one month before the expiry of your Minimum Term or any subsequent monthly renewal date for your Contract Allowance if you do not want us to continue provisioning you with your Contract Allowance each month. If you do contact us we will not provision you with your Contract Allowance but will continue to provide you with the Services at the rates set out for Pay Monthly customers in our Tariff Table until this Agreement is cancelled by either you or us in accordance with Clause 10."

It's your responsibility to notify Virgin if you want to change your plan 1 month before the end of your contract period.

 

You would need to call the team on 789 option 2 to sort this out

Or to speak with Retentions/Cancelation team directly call 0345 183 1150
Open Mon-Fri 8am-8pm, Sat 9am-5pm, Sunday Closed.

 

AlexKid :-)

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  • 3.81K
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  • 1.7K
Superuser
Superuser
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Message 2 of 2
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Helpful Answer

Re: contract

Hi Linda14,

 

with the older contracts, as part of the agreement you take your monthly payment will continue until you request to change :

3.4 At the end of the Minimum Term - "You will need to contact the Team at least one month before the expiry of your Minimum Term or any subsequent monthly renewal date for your Contract Allowance if you do not want us to continue provisioning you with your Contract Allowance each month. If you do contact us we will not provision you with your Contract Allowance but will continue to provide you with the Services at the rates set out for Pay Monthly customers in our Tariff Table until this Agreement is cancelled by either you or us in accordance with Clause 10."

It's your responsibility to notify Virgin if you want to change your plan 1 month before the end of your contract period.

 

You would need to call the team on 789 option 2 to sort this out

Or to speak with Retentions/Cancelation team directly call 0345 183 1150
Open Mon-Fri 8am-8pm, Sat 9am-5pm, Sunday Closed.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.