Ellie12 wrote:please does anyone have an email address for complaints
There isn't one.
To lodge a formal complaint you need to write in about it to the following postal address: Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ
And here's a link to the complaints process guide: http://store.virginmedia.com/content/dam/eSales/Downloads/Consumer%20Complaint%20Code%20of%20Practic...
unfortunately there is no email address for Virgin mobile, for complaints or anything else
You can contact by phone:
Free on 150 from a Virgin Media line or 789 from a Virgin Mobile.0345 6000 789 from any other phone.
You can write to them at:
ComplaintsVirgin MediaPO Box 333Matrix CourtSwanseaSA7 9ZJ
Or try web-chat: Help and Support - Contact Us
Here is a guide to Virgin's complaints procedure: Consumer Complaints
If you want to say thanks > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.
There isn't one
Snail Mail Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ