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Ellie12
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complaint

please does anyone have an email address for complaints
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Superuser
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Re: complaint


Ellie12 wrote:
please does anyone have an email address for complaints

There isn't one.

To lodge a formal complaint you need to write in about it to the following postal address: Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ

And here's a link to the complaints process guide: http://store.virginmedia.com/content/dam/eSales/Downloads/Consumer%20Complaint%20Code%20of%20Practic...

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Superuser
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Re: complaint

Hi Ellie12,

 

unfortunately there is no email address for Virgin mobile, for complaints or anything else Smiley Sad

 

You can contact by phone:

Free on 150 from a Virgin Media line or 789 from a Virgin Mobile.
0345 6000 789 from any other phone.

 

You can write to them at:

Complaints
Virgin Media
PO Box 333
Matrix Court
Swansea
SA7 9ZJ

 

Or try web-chat: Help and Support - Contact Us

 

Here is a guide to Virgin's complaints procedure: Consumer Complaints

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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enlli
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Message 4 of 4
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Re: complaint

There isn't one

Snail Mail             Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ

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