Hi Karl, this is mainly a self help forum supported by folks like me.
as there is currently no active email address for mobile, whom did you send it to? Some have gained results by emailing the ceo of virgin mobile, but other than writing in to the address on the website, it's a 789 call or 0345 6000 789 from a non virgin mobile.
Welcome to the Community Forum, apologies for the delay in responding to your post.
Checking into this, I can see that our Complaints department have been trying to contact you and have left voice messaging. Have you been able to speak with us about this yet? Please let me know if I can help further with this.
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