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verybusymum
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changing my listed phone.

Hi many years ago, I had a Blackberry phone, since hen I have had 2 iphones and am now the proud owner of a third one, just waiting on the 4g sim. Unfortunately despite asking Virgin to remove the Blueberry off my record, it is still listed as my phone! Can anyone advise how to get through to them,as they don't seem to be getting the message?

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Superuser
Superuser
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Re: changing my listed phone.

Hi verybusymum,

 

this is a subject that has come up on this forum before: Changed mobile phone

Unfortunately Virgin Mobile do not remove old handset details, nor add third party handsets Smiley Indifferent

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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teabag
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Re: changing my listed phone.

Is the newest phone you have from Virgin?
If it is, they should update the phone model and IMEI number OK when you ask.

If phone is not from Virgin, then you'll be stuck with the old phone and IMEI listed in your account.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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