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martin1walter
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cant make calls abroad even though roaming is on

why can"ti make calls abroad even with my roaming on ?

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mrOoef
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Re: cant make calls abroad even though roaming is on

Hi.

I'm experiencing same problem.

Roaming on:

Call and SMS to UK fine.

Calls and SMS to country I'm in not working.

Very, very sad.

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Re: cant make calls abroad even though roaming is on

Hi martin1walter,

 

Sorry to hear you're experiencing issues while roaming. Appreciate this is frustrating for you.

 

You could still check roaming is active when you log into Your Account

 

Click on plan and device

Click the tab manage services

 

Make sure roaming is set to on here. If it isn't move the slider to on and click update. This will present you with a green success message. It may take up to 24hrs for this to go live on your account.

 

You can also check the call barring option to stop calls abroad isn't set to on.

 

You could also try the following steps if roaming is on:

  • Turn your phone off and then back on again
  • Go into your phone settings and select a network manually.
  • Try removing your phone’s battery, while it’s still switched on – this helps reboot it and find a local network

If after these steps you are still experiencing difficulties give our mobile team a call on +44345 600 789 from a roaming handset or land line so we can take a further look into this for you.

 

Let me know how it goes.

 

Speak soon

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Re: cant make calls abroad even though roaming is on

Hi martin1walter,

 

I didn't hear back from you.

 

Did you manage to get your roaming working?

 

Look forward to hearing from you.

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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