Hi ive gone through the phone fix and ive booked my phone for repair. It spoke of forms that need to be complerted and sent back with my phone.....I was not sent them to my email so I cannot send my phone off. I also do not have a address to send it off. It tells me to check the tracking page but when I log on to my account and go to my phone there is no details at all about a booked repair ordered its completely gone. However when I got through phone fix again its says it is already booked for repair so check tracking page. I am going round in circles and cant contact anyone for further help.
Welcome to the community and thanks for posting. I'm really sorry to hear the online repair booking wasn't very clear.
When you book a repair a jiffy bag is sent to you with all the instructions and address you need to send the device back. I believe this is in the process of being done so hopefully everything will be fine soon.