anybody have any ideas why I cannot receive texts or calls please
a little more information might help.
Is your phone registered on the Virgin Mobile network? Is it showing a good signal strength?
You can use the EE service checker (Virgin Mobile works on their network) to see if there are any known network issues in your area.
Is this a new phone/SIM? Has the problem just started?
Was it previously working fine? Are you PAYG or pay Monthly?
Is your account up to date?
Are you sure there is no problem with your device (phone) itself?
If you want to say thanks > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.
Thank you all sorted now
Sorry for the delay in getting to your thread, I'm glad to hear that it's been sorted though.
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