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tinagee123
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cannot receive text or calls?

anybody have any ideas why I cannot receive texts or calls please

 

HELP

 

thank you

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Superuser
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Re: cannot receive text or calls?

Hi tinagee,

 

a little more information might help.

Is your phone registered on the Virgin Mobile network? Is it showing a good signal strength?

You can use the EE service checker (Virgin Mobile works on their network) to see if there are any known network issues in your area.

 

Is this a new phone/SIM? Has the problem just started?

Was it previously working fine? Are you PAYG or pay Monthly?

Is your account up to date?

Are you sure there is no problem with your device (phone) itself?

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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tinagee123
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Re: cannot receive text or calls?

Thank you all sorted now

 

regards  Tina

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Forum Team
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Re: cannot receive text or calls?

Hey tinagee123

 

Sorry for the delay in getting to your thread, I'm glad to hear that it's been sorted though.

 

If there's anything we're able to assist with moving forward, you know where to find us.

 

Take care

Craig


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