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cannot get a mobile network in Italy

my wife cannot get access to a network in Bologna, Italy. We both have Virgin mobiles, I get connected automatically, she does not. If you search for networks it brings up three, TIM, Vodafone and WIND but can't register to any of them. We have checked her mobile account on her Virgin mobile page and international roaming is set up. help!

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Re: cannot get a mobile network in Italy

Hi Jmca27,


Welcome to the communitySmiley Happy


Sorry to hear your wife is experiencing issues roaming in Italy.


I'd like to get this sorted for you.


Although it may show live on your account online it may not have gone active on our system. As her handset cannot connect to any network it does sound like this maybe the case.


You could try removing your phone’s battery, while it’s still switched on as this helps reboot it and find a local network


Should these steps fail I would recommend calling our Mobile team on +447953967967 so we can take a further look at this for you.


Let us know how it goes.


Many thanks



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