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woolvenmd
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cancel the contract of Mobile

At first I am deaf. I have been live chat with them, I have save this as print out, cos i am very very very angry with them. Yesterday I did with live chat:- and

I inform them that I am deaf, and asked them to cancel mobile contract due 29th Dec (accroding to shop they say contact via live chat, but 30 days notice, so I accept that. however yesterday I did.

the person I live chat is "Shruti" 

"For that you have to contact the Mobile team", so I asked for directly line or person who can, He / she keep saying   

"You can get in touch with our virgin mobile team by calling on 789
(from a virgin mobile) or on 0345 600 0789 from any other phone or on a free phone number 0800 1839146. the team is available 24/7"

let me ask you all need address this matter as I am very angry with VM. So How can you help me.

Please

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Forum Team
Forum Team
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Re: cancel the contract of Mobile

Hi woolvenmd,

 

I have replied to another thread you have created here on what I believe is the same topic.

I will look into the issue for you once you have replied.

Looking forward to hearing from you.

Thanks

Liam_T
Forum Team

Who's who? Find out more about our community members. Good folk to know


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woolvenmd
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Re: cancel the contract of Mobile

ok Please let me know also the same need to cancel asap 

*********** (Contract will end this month (29th)}  and will not re-new)

*********** (30 days rolling (Please cancel it asap)

I will be happy if both end of Dec if possible, Please let me know

 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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woolvenmd
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Message 4 of 6
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Re: cancel the contract of Mobile

but they asked me for this details Name, Phone and 3 different password code...

I am deaf

 

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woolvenmd
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Message 5 of 6
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Re: cancel the contract of Mobile

Hello what happen now?

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Superuser
Superuser
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Re: cancel the contract of Mobile

Hi woolvenmd,

 

you need to reply via PM (the little purple envelope in the top right corner) to Liam_T.

Not display personal information here on a public forum.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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