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dirty
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can't text or call a contact of mine

When i try to text i get this message back.
Yesterday you sent a message to an invalid number. UK mobile numbers start with 07 or +447. Numbers starting 447 without the leading + are invalid.
I haven't had this problem with this contact until now. What's going on?
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dirty
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Message 2 of 20
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Re: can't text or call a contact of mine

And I forgot to mention that the contact number I'm texting has a + at its beginning.

Also when I try to call this number, I get a message stating that the number sent supported by this network.

Well it was until 24 hours ago. When I phoned virgin tech support, they told me to try another sim card, or that maybe the number I'm trying to contact is connected to fraudulent behaviour **bleep**.
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darwin
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Message 3 of 20
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Re: can't text or call a contact of mine

Have you tried changing it to 07 ?
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dirty
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Message 4 of 20
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Re: can't text or call a contact of mine

Yes, its one of the first things I tried
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Forum Team (Retired) Mat_H
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Re: can't text or call a contact of mine

Hi Dirty,

 

Let's get this all sorted for you Smiley Happy

 

I've sent you a PM so that we can get this all fixed.

 

Let me know if you need anything at all.

 

Thanks,

 

Mat


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Sophied90
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Message 6 of 20
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Re: can't text or call a contact of mine

I'm having the same problem, started with with my mothers number and then yesterday after having no problem all day come the evening same thing was happening when I text my brother
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Forum Team (Retired) Mat_H
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Message 7 of 20
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Re: can't text or call a contact of mine

Hi Sophied90,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you've had problems with messaging and calling a contact. I want to get this fixed for you as soon as possible. Are you able to let me know what phone you're using currently?

 

Thanks,


Mat


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Sophied90
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Message 8 of 20
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Re: can't text or call a contact of mine

Yeah it's an iPhone 5
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Forum Team (Retired) Mat_H
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Message 9 of 20
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Re: can't text or call a contact of mine

Thanks for coming back to me SophieD90 Smiley Happy

 

Are you able to go into Settings > General > Reset > Reset network settings? This will refresh all of the phones network settings to ensure that there are no network problems.

 

Let me know how the problem looks after that Smiley Happy


Thanks,


Mat


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Sophied90
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Message 10 of 20
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Re: can't text or call a contact of mine

Yeah sure up try it now
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