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pjgraham86
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Message 1 of 17
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can't change virgin mobile account password

I logged into to my virgin mobile account to change my password (as I intend to do regularly).  When I type in the new password, the message (rightly) says "too short" until I type in the eighth character but then it immediately says "invalid password", even though I have used between 8 and 10 characters (mix of letters/numbers) with no spaces.....can't think what th issue is.

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Forum Team (Retired) Mat_H
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Message 2 of 17
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Re: can't change virgin mobile account password

Hi Pjgraham86,

Thanks for posting Smiley Happy

 

I'm really sorry that you've had some issues with changing the password. I want to get this all sorted for you. Can you let me know what browser you're using?

 

I'd suggest using Chrome, Safari, Internet Explorer or Firefox.

 

Let me know how you get on.

 

Thanks,

Mat


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4gbwhy
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Message 3 of 17
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Re: can't change virgin mobile account password

I have to change my password each time I login because it never recognise my new password so your not alone.

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Forum Team (Retired) Mat_H
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Message 4 of 17
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Re: can't change virgin mobile account password

Hi 4gbwhy,

 

I'm really sorry that you're having to change the password whenever you try and log in. I want to get this all sorted for you.

 

Can you let me know what browser you're using for this?

 

Let me know as soon as you can.


Thanks,

Mat


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4gbwhy
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Message 5 of 17
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Re: can't change virgin mobile account password

Hi mat I use safari and chrome.

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sparky208
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Message 6 of 17
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Re: can't change virgin mobile account password

yup iam having a nightmare with trying to loging also .and befor you say it yes iam using Chrome .so now what ?

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Forum Team (Retired) Mat_H
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Message 7 of 17
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Re: can't change virgin mobile account password

Hi all,

 

Just to update you on the progress of this Smiley Happy

 

I've received word from a colleague that this is a known issue on our side and we're working hard to get this all sorted for you.


Let me know if you have any other queries.


Thanks,

Mat


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Message 8 of 17
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Re: can't change virgin mobile account password

Hi all,

 

No news to report on this currently.

 

I've raised this with a colleague and will let you know if I hear anything.


Thanks,

Mat


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Message 9 of 17
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Re: can't change virgin mobile account password

Hi all,

 

Just to get back to you all regarding this, are you able to try and change your password with a mix of upper and lower case letters? It needs to be between 8 and 10 characters. 

 

The error on our side didn't display the new password info.

 

Give this a go and let me know how you get on.


Thanks,

Mat


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sparky208
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Message 10 of 17
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Re: can't change virgin mobile account password

when i request forgoten passowrd .it supose to send a code to my mobile phone .i then take that code go to my pc and the code wont work when i try to loging . i try it a gain witha new code same result .

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