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can anyone help please

Hi. I'm new to this so bear with me. I have 2 monthly mobiles with virgin, one contract has expired and the other is due to expire Sept 16. I have recently changed my internet, phone line and tv to virgin. I tried to upgrade my mobile tonight and was turn down on the credit scoring, my credit score is low. But I've been with virgin mobile for years. Is there no loyalty to existing customers. Is there anyway round this ?
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Forum Team (Retired) Mat_H
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Re: can anyone help please

Hi Gingerginger,


Welcome to the forums Smiley Happy


I'm sorry to hear that you were denied an upgrade. So we can look into this, I've sent you a PM with further details.


You can read this by clicking the purple envelope in the top right.




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