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fourbanks
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calls to this number are barred

I know this is common question but for some odd reason all calls to my wife's mobile are coming up with the voice saying all calls to this number are barred. This has only just started a couple of days ago so could just be a glitch ? i have called customer service but they couldn't help. hopefully somone here will be able to throw some light on this issue. My wife's mobile operator is three. All my calls to all other mobiles and operators are fine 

 

 

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Superuser
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Re: calls to this number are barred

Hi fourbanks,

 

I realise that this is a really obvious question but had to be asked...

Have you checked your wife's phone to make sure that she hasn't accidentally blocked your number on the device.

 

Have you tried deleting each other's number from your own phones and then manually dialing?
Does that produce any different result?

 

AlexKid :-)

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Superuser
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Re: calls to this number are barred

Hi fourbanks,

 

I realise that this is a really obvious question but had to be asked...

Have you checked your wife's phone to make sure that she hasn't accidentally blocked your number on the device.

 

Have you tried deleting each other's number from your own phones and then manually dialing?
Does that produce any different result?

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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fourbanks
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Re: calls to this number are barred

Hi Alex. we don't have a menu for blocking on our Sony Z2 phones only deleting ?

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fourbanks
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Re: calls to this number are barred

I also tried dialing manually still the same. my wife's phone can call me don't forget and i can wattsapp her phone. as i say this has only been the past couple of days but the virgin customer service is not that great and therefor will not be able to resolve this problem. 

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Superuser
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Re: calls to this number are barred

Hi fourbanks,

 

puzzling.... Smiley Frustrated

I'm assuming there has been no change to your wife's account (she hasn't changed provider or mobile number since you were last able to call her).

 

Do text messages sent from your phone reach her?

(WhatsApp is no indicator, it installs on the device. You don't even need the SIM card and it'll still work perfectly).

 

AlexKid :-)

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fourbanks
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Re: calls to this number are barred

no change Alex messages no problem only calls Smiley Frustrated

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fourbanks
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Re: calls to this number are barred

I have called customer service for both providers 'that's three and virgin and neither can help so don't call again and that's about it 

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J0hn
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Re: calls to this number are barred

Ok let's go left field here, try this remove your wife's number and complete details from your phone and reboot it, at the same time get the wife to delete all your contact details and reboot her phone.

call her by manually entering her number, if it rings same the number and it will be as a new contact as you deleted her contact details. Get the wife to call you and do the same.

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fourbanks
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Re: calls to this number are barred

I have tried that john but that's not working 

by the looks of things this is a ongoing concern and with the customer service very poor from the far east i doubt that a fix is likely any time soon ?

 

http://community.virginmedia.com/t5/Virgin-Mobile/Barred-calls/td-p/2034172

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Forum Team (Retired) BenD_H
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Re: calls to this number are barred

Hi Fourbanks,

 

Thank you for coming in and posting, it's great to see that you've been getting some sound advice so far, thank you everyone.

 

I would like to ask a couple more bits of information and security before I can hep you more. If you can have a little look inside your 'Inbox', you'll see I've sent you a 'Private Message'. You can find this at the top right of the page, purple envelope Smiley Happy

 

Speak to you soon and welcome into the Community Smiley Happy

Ben


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