i have rung up virgin 3 times to get my sony m4 fixed .i still havnt got the package to send it off for repair after 3 days,whats going on ,i have been a loyal customer for years,virgin are ok until things go wrong then they seem not to care ,i havnt had a phone now for a week.
I hope you are keeping we and thank you for your message. I am sorry to read that the jiffy bag hasn't come in the desired time. I have been into the account and I can see that this is pending to be send out. I would like to apologise for the delay and should have some more information for you Monday morning.
Please come back to me then and I'll be right with you.