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grahamsharrock2
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broken my mobile phone how to claim new one

dropped my mobile screen broke how do I claim to fix it plus why is my phone taking a pound a day when I don't use it and still have my allowance

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Forum Team (Retired) Mat_H
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Re: broken my mobile phone how to claim new one

Hi Grahamsharrock2,


Welcome to the forums Smiley Happy


I'm really sorry that your mobile phone has broken. You can find all the info on our insurance page here.

 

With regards to the extra charges, I need to look into this for you. Are you able to PM me your full name, your mobile number and 3 characters so I can find out exactly what's happened with the charges.

 

Thanks,


Mat


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Forum Team (Retired) Mat_H
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Re: broken my mobile phone how to claim new one

Hi Grahamsharrock2,

 

How are you getting on with replacing the handset?

 

Let me know if you need any further assistance.

 

Thanks,

Mat


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