In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I am trying to find out how much is left on my credit agreement but i forgot my log in details to my account and i dont have my credit agreement number to find them out.
Hoping someone can help me out with finding out the outstanding balance of my Virgin handset. I'm unable to contact anyone at Virgin, the system has clearly been designed to make it almost impossible to confirm details. I haven't received a bill for ...
Hey team,It's my first ever post here and I was hoping someone can help me. When I got my phone I did so because I needed the phone only, I never actually used the SIM card, so I left it in the cupboard. Then, last year Virgin Mobile and O2 merged an...
Hoping someone can help me out with finding out the outstanding balance of a Virgin handset. We've searched old emails for the security key etc but nothing is working. Have tried some of the telephone numbers listed in previous posts but they're not...
Hi,I been using Virgin Mobile for a number of years and when Virgin Mobile was using EE, during a powercut, I never lost data, but since Virgin Mobile, is now using o2, I lose it everytime.Not only data I lose sometime I lose Voice.I presume, Virgin ...
I'm unable to find any emails regarding my current Virgin Mobile handset credit agreement which I'm pretty sure ends in April 2024.Be grateful if anyone can reach out to get this sorted.TIA
There are other osts but it’s all private replies, can we get a public reply please? if not please contact me so i can get this fixed.
Hi! I have a credit agreement for my mobile phone with Virgin Mobile from before they merged with 02. My airtime contract moved across to 02, but my credit agreement for my device stayed with Virgin. I need to update my details and make a payment and...
Hello thereI am travelling to Tenerife tomorrow, I am wondering if I can use my 30 day pay monthly rolling SIM plan whilst I am there.Is the roaming still coming out of your plan since moving to O2?Also if so is Tenerife included in the roaming desti...
Hi! I have a credit agreement for my mobile phone with Virgin Mobile from before they merged with 02. My airtime contract moved across to 02, but my credit agreement for my device stayed with Virgin. I need to update my details and make a payment and...
