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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 366 Views
  • 0 replies
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Resolved! Can't send text messages to Isle of Man

Hi,Hoping someone can help. My mother in law recently moved over to virgin mobile and swapped from Android to iPhone with her contract.She is now unable to send any text messages to her family in the Isle of Man.Does anyone know why this is happening...

VonB by Tuning in
  • 580 Views
  • 2 replies
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Government Emergency Alerts

I have a Samsung Galaxy A3 2017 phone, but cannot see anyway of turning off emergency alerts in my settings.  How can I turn these alerts off on my phone when there is nothing in my settings?  Please help as am at theatre on 23rd April when testing i...

HMB42 by On our wavelength
  • 2043 Views
  • 15 replies
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Resolved! After iOS updates cannot use mobile data

Hi I updated my iPhone XR to the latest iOS version and now I have lost mobile data connection.I have restarted phone, reinserted SIM and nothing has happened. In settings, it says “an update is required to use data on this iPhone’ please help! Thank...

Change mobile number

I'm just wondering how I go about changing my phone number I've been getting a lot of unwanted calls lately 

Qui_qui1 by Joining in
  • 171 Views
  • 1 replies
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Changing Voicemail delay on mobile

Help pleaseI've tried to delay the voicemail to 15 seconds using the code*61+4474583332221115# and also *61+447458333222**15#Neither code works, nor **61*+44795322222**15# as suggested by another virgin website.Any other suggestions please as this is...

tonycat0 by Joining in
  • 445 Views
  • 6 replies
  • 0 kudos

Resolved! watching tv on mobile

I want to watch now tv on my mobile using just the phone data not wifi, is this allowed and if so will it use up my data very quickly ?

jpmc1 by Joining in
  • 446 Views
  • 4 replies
  • 0 kudos

Voicemail pin

Hi I’m currently abroad and am having the same problems as others in regards to a voicemail pin. Please advise as to how to reset a pin I have never had!!

Bri4 by Joining in
  • 201 Views
  • 1 replies
  • 0 kudos