In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hello, I ordered a new phone and sim on the 5th and it is still parked and no issue reported. It says that your service team was going to be in touch with me and I am yet to receive any message. I called Sales team several times but no one can be of ...
I am not receiving incoming calls. When people are trying to call they have a message saying network restricted. Please help
I've had to post this again today since I can't seem to carry on from yesterday and it still needs sorting Please help I've been setting myself up for a holiday in Lanzarote and just found out I can't turn on roaming it just says. 'This action canno...
I upgraded my phone last week after your colleagues called me and offered me a deal to upgrade early. I was strongly encouraged. I agreed to trade in my phone and upgrade early as my existing handset covers the cost of the remainder to pay. I cha...
Any help would be welcome.I moved to virgin mobile a week ago. The WiFi calling won’t seem to work. I’ve switched it on in my settings. I’ve texted all to 78992 multiple times as per the help pages but I get a message saying not delivered each time....
I recently changed over to Virgin Mobile and have been disappointed to find out that anything that involves the website or the app is next impossible with how terribly programmed they both are. When using the app I can sign in with SIM which clearly ...
We have just had notification that our VM contracts are being switched to O2. It looks OK unless the existing SIM does not work after the switchover in June. It seems that, if the switch does not work, a new SIM will be needed. This presumably means ...
I switched from o2 to Virgin last week and ported my number across using my pac code. All switched smoothly apart from the fact that anyone on an o2 number cannot call me and it says ‘the number you have dialled is not recognised’. They can text me, ...
Please help I've been setting myself up for a holiday in Lanzarote and just found out I can't turn on roaming it just says. 'This action cannot be carried out as the Financial account has a soft lock active'.What do I do all my tickets and maps are o...
I am abroad and didn't set a voicemail pin. Please can you help? Many thanks
