In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi,I can’t receive incoming calls.
Transferred to virgin on SIM only last week keeping my phone number. Everything appeared to have gone smoothly and I have been using my phone as expected for the last week. Today however I appear to have lost all service! Can this please be rectified...
As per title.When VM were with EE, had 5 bars signal almost 100% of the area. Then VM move3d over to Vodaphone and signal strength dropped from 5 bars to 3-4 at best, and sometimes no 4g at all, and phone dropped back onto 3g, and started getting no ...
I haven’t got any signal on my phone
Hi,I trying here as I’m not getting any help speaking to Vigin Customer Services and this is an issue that goes back to 21st April!I recently moved from O2 to Virgin Mobile with a SIM only tariff.A PAC code was provided to VM and a new SIM card was r...
From about 3pm I have not been able to receive incoming calls and I now cannot make outgoing calls. Can't call customer service due to this & cannot login to my online account as I have forgotten my deets and they want to send a text to reset it Mob...
At midnight texted READY to the number with old sim, replaced sim waited, waited...turned off phone, restarted..waited no service. Went to bed, woke up, no serviceNow it is 2pm, still no service, Just tried another reboot.Missing important phone call...
Cancelled direct debit by mistake,spent 3 hours trying to rectify the problem but to no avail absolutely extremely poor service
I have closed the bank account that the credit agreement is signed up to and have lost the emails containing my credit agreement info and key. I need these details so that I can change my banking details.
I changed networks in April and have issues with iMessage and Facetime not recognising my migrated number from GiffGaff. I get an error message requesting that I re-insert the sim card to use my number rather than the temporary sim number.I have been...
