In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi. I’m having problems with my mobile, can’t receive any phone calls on my number.I’ve 4g all bars. I’ve tried to reset network settings and restart the phone. It is iPhone 12pro.No change. Calls goes straight to voicemail.I’ve got two numbers with ...
Hello everyone,I have in the last month or so cancelled two mobile accounts and transferred the numbers to a new supplier, but it seems I am being billed the normal monthly amounts for these closed accounts. The numbers are active on the new supplier...
I’m currently in Europe trying to turn on my data roaming as I have no network or signal at all. When I try to do this online it says there’s a financial soft lock. I need signal and cannot call virgin mobile to sort this. Please help
Hi, my virgin media connect app keeps trying to find my hub and then says hub not found, if uninstalled app and reinstalled app and it's the hub3 I'm using, can anyone assist?Thanks
I have had letters confirming my date to switch, as of 14 June. I will be overseas on that date. Will the switch be affected in any way? If so can I get the date changed to after 17 June?
No mobile signal in my post code area since early afternoon (16/5). All virgin website says is that they know there is an issue. No timescale for repair, restoration of signal. Hugely frustrating unable to receive or make contact with anyone. Never h...
My wife lost her phone over two weeks ago. On the day of the loss we reported it to Virgin Mobile and they confirmed that a new SIM had been dispatched (on 3rd June). By the 9th June nothing had arrived, so I followed up on messager. They said 'wait ...
For the past 3 hours I have tried to ring out and text people but won't let me.
My phone says no network coverage when trying to make calls. I can't send text messages. I can't call virgin to report the issue either.I've tried all troubleshooting but nothing works. Coverage checker complete and all fine. Please help
For the last two days I have not been able to receive any mobile phone calls. When calling my number there is a long pause then it rings engaged. I am able to make calls. Does anyone else have the same issue?
