In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Phone has been working ok since O2 change but today can’t make calls to certain numbers, unable to connect is the message. Need to contact family and can’t connect. It’s an I phone 11 and been with virgin for years with same number, not a good few we...
Can't receive incoming calls. It says "calls to this number are not being connected " when anyone tries to ring the number.This is so inconvenient
After receiving a new sim, every time I dial any number I get the message "calls to this number are not currently being connected". It looks like the sim card has not been registered correctly. Could someone help please?
Incoming Calls can’t be connected to mobile
Hello,I have recently joined Virgin Mobile from EE, and yesterday (31st May) the port of my EE number to Virgin happened. I received a text around midday to say this has completed however, I noticed some problems straight away. I thought I'd leave it...
The porting of my number should be happening today, I have had no contact from Virgin, but have from Plusnet. Plusnet saying that they are aware of the porting today and they have been chasing Virgin, but nothing is happening. If I try to log in, it...
I have got a new pixel phone. So I wanted to switch my ESim from current phone to the new phone. As per instructions, I erased the current ESim on my phone and refreshed the ESim hub page. Nothing happens, it still says my ESim is downloaded to my de...
Over 2 weeks trying to order a new mobile from Virgin as a new customer, total of 5 separate orders, all ending up being cancelled with no notification, info requested by "Fraud Team", required info submitted and approved, still Virgin couldn't get m...
Hi all, I am new to Virgin Plus (currently has a postpaid BYOD plan). Previously with Freedom prepaid, I was able to turn off outgoing international calls so that I wouldn't by accident call a US number and get charged for international calls. With V...
Do 99 out of 100 scam texts sent by fraudsters go to 02 customers? That's the claim from a taskforce of big banks plus Google, Microsoft and Facebook (msn.com)Well, Well, Well, ..........
