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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 366 Views
  • 0 replies
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Resolved! Help

New phone delivered to wrong address. Sent back to virgin by yodel apparently. 

Dawn1968 by Joining in
  • 350 Views
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Virgin mobile cancellation

Hope this finds yourself well.I recently come out hospital suffering more issues with my heart and health and i an registered blind therefore calling in was not an option as my health and speech  stuttering currently due to health.I sent a letter dat...

mo9 by Tuning in
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  • 1 replies
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switch from virgin mobile to 02, phones locked

Hi All,moved over to o2 a few weeks back, what a nightmare, rang o2 twice trying to get the number ported, both times failed miserably using the offshore call centre, in the end i filled out the form myself.So that is all sorted now, my virgin mobile...

MR-T by Up to speed
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Resolved! Absolutely abysmal internet speed since o2 migration

It's quite a bitter pill to swallow. With Vodafone, I had 5G coverage in my home and I was getting speeds of 200mpbs. I know I've been moved over as 5G on o2 is hardly available in Wolverhampton. I get full bars 4g+ however the internet is basically ...

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hz by On our wavelength
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Voicemail why do i need a pi

I'm abroad and have received a voicemail when I try to listen to it my voicemail is blocked, I phone customer service they sent 2 text with different numbers when I tried again my voicemail was blocked again  so I phone customer service again this ti...

Su123 by Tuning in
  • 321 Views
  • 3 replies
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Daily Data Use

I am looking at moving my daughters mobile contract from plusnet. She gets a daily SMS showing the balance of data remaining for the month which helps her manage her data use. Does Virgin Mobile offer this?

iandav by Joining in
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sign in problem

Hi I have got a message on my phone saying that my service has been suspended it wont let me message virgin and I can not log in on line. 

Changing address

I'd like to change my address from [MOD EDIT: Personal details]. Yes I'd like to confirm that I want to change my address and if possible could I have a replacement sim sent to the new address thanks. 

Ramnik55 by Joining in
  • 208 Views
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