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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 317 Views
  • 0 replies
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Resolved! Spending cap

I’ve just received this text message and don’t have any idea why?I have unlimited texts and phone calls and over 9gb of remaining data. No additional charges on the account  TIA“You've hit your spending cap, which will reset on your next refresh. Hea...

RS6avant by On our wavelength
  • 1824 Views
  • 8 replies
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COMPLAINT - new contract

HiI would appreciate any advice On 22nd May I called virgin mobile and signed up for a new mobile contract and handset. Credit search complete, all agreed new number provided and pre contract documents sent. I agreed these but then received an email ...

Incoming calls not connecting

Incoming calls to my mobile won’t connect. States “calls to this number cannot be connected”.. outgoing calls still working with & without Wifi 

Calls to my number not being connected after switch.

Switched from Vodafone to Virgin using a PAC code to keep my number. Got a text from Virgin Media saying "Great news - we're all done with switching".Problem is that people trying to call me get a message that calls to my number are not being connect...

RGH1 by Tuning in
  • 537 Views
  • 5 replies
  • 1 kudos

Unable to receive calls from anyone on the Vodafone network

Hello, I joined Virgin Mobile a few months ago. I ported my number in from the Vodafone network. I have discovered that I can't receive calls from anyone on Vodafone. When they dial my number it comes up as unobtainable. They can send me texts only. ...

Virgin mobile is not accepting incoming calls

My wife has an Apple iPhone 7 and has a Virgin SIM.The mobile is not able to accept any incoming calls. Message says "Calls to this number are not being connected".Outgoing calls are fine and WhatsApp WiFi calls are fine.I have restarted the phone.Is...

timshute by Just joined
  • 259 Views
  • 1 replies
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Unable to make calls

Phone has been working ok since O2 change but today can’t make calls to certain numbers, unable to connect is the message. Need to contact family and can’t connect. It’s an I phone 11 and been with virgin for years with same number, not a good few we...