In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Having just left Plusnet, thinking everything had been done in the switch over, I now find I am being billed twice over for the want of the STAC code..Can someone please enlighten me as to how I get the STAC code into the Virgin system? Please!Than...
I have an esim and my transfer across to O2 should have happened on 9th July. Last Friday I received a txt saying I was being transferred but because I had an esim a new 02 sim needed to be sent to me. OK so far.Today I find I am still connected to V...
I have not been able to see my bills for months and did not get any help from phoning customer support.I was being convinced to get a new deal but I cannot compare to existing costs so will have to reject this offer and reduce my bills by removing pa...
I need to transfer my old number to my new virgin sim asap but I am unable to create a virgin account (there is a bug that has been reported internally to the IT team where I'm unable to receive emails from virgin, so I cannot sign up and verify my e...
Have an old phone with virgin sim and not sure of the mobile number, want to unlock please. I have the IMEI
Hi I wanted to know if anyone else was having the same issue as me? so last month I changed my virgin contract as my media package changed and I no longer could have an oomph sim. So I went onto a 30day rolling contract. The day my contract rolled ov...
Since the mobile phone issues last Friday 30th June, I can not receive any calls or texts. The calls all say sorry this number is unavailable, and texts just fail. I work for the emergency services and am not getting any urgent texts that I may be n...
So I’m trying to log into my virgin mobile account online, it’s saying it needs to send a verification code to my email to verify however nothing has came through. My email is correct and I’ve checked spam folder. This has been going on for a few day...
We live in a weak mobile signal location. When we moved here I tested all the tower strengths and found Virgin had the strongest signal (my wife was with EE who had the weakest), so joined Virgin.I am being forcibly transferred to O2. Does that mean ...
Received an email yeterday saying I am forcibly being transferred to O2 on July 9th, and how if there are issues O2 will post out a replacement sim card. This is just a few days before i go overseas for 10 days so I wont be here to recieve it if ther...
