In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I recently switched my mobile from EE to Virgin with the PAC code provided. I received my text from Virgin stating the port had been sucessful last night around 6pm and my old sim card stopped working yesterday as well. The device I have is a Samsung...
I’ve recently signed a new contract and credit agreement for a Virgin Mobile account. Something went wrong with the order, and Yodel returned the package to Virgin before it left their depot. When I queried this, I was told the back office had cancel...
I have tried six times to checkout the purchase of a phone upgrade. At checkout I continually receive the following error message:'Oops, something's gone wrong! Please try again in a few moments'Is this common? Do I need to look elsewhere? Thanks, Da...
Hi All, UPDATE A fix has been applied and the issue is now resolved. We are aware that some customers may be experiencing issues receiving OTP and SMS text messages. Customers may get the text multiple times or not receive the message at all. O...
I’ve been trying to order an iPhone 14 max pro with Apple Watch SE and after every-time the order is completed on the phone through the call centre I am advised that someone will be in contact to complete but no one ever gets in contact. Then once I ...
Hi All can’t turn on roaming pay for my Grandson account he’s on holiday in Spain logging in but turn on roaming comes up with error can anyone help
Help!I'm currently in Japan, with no phone or sms service! When trying to text, I get Virgin error 28For my online account settings, I have roaming ON and international call barring OFF. My spending cap is £20 of which I've used £3.I've tried followi...
Hello, I posted yesterday about my experience of this - I know I'm one of many, but I've also noticed that Mods are reaching out in reply to some people to say they've sent a direct message to get further details. Can a Mod please do the same for me?...
I had ordered an Iphone 14 Pro Max bundle with the IPad end of June via the chat. After signing some documents, I was told the my order would arrive next day and it did not. I spoke to someone via the chat again and was told that my order was cancell...
I got approximately 100 letters through my letterbox today about my complaint, I'd recently logged with you. I've had to log lots of complaints with you in the last 12 months but this seems a bit of a sick joke on your part? Are you deliberately goin...
