In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
is there a way to actually contact this company? I cant find a phone number, the whatsapp chat doesnt work and im getting fed up....
Hi,We signed up with Virgin media last month. Our Virgin box was delivered today but there is no sign of the O2 Sim. Our package included a SIM card for an extra 8.99 a month. Please can you help?
I tried to place an order for a new phone on a pay monthly deal last Tuesday.I was told I would receive a call from the Virgin back office team to confirm the order the following day.I called the customer service team on the Wednesday to check I woul...
Can somebody tell me why the 2 mobiles on my account are not showing on my latest bill. I asked O2 last month and then VM as it is down to them to sync the 2 mobiles to the one account. Can this be resolved please, another black mark for VM from me
Had a Parcel delivered by Yodel on 21/06/23.I was expecting a few small parcels about that time.I opened the outer box and inside was a new Apple iPhone Promax 14 an Apple iwatch wrapped in small marked boxes. Also a new phone SIM card for Virgin Pho...
Recently switched from BT to Virgin mobile and transferred old to Virgin number. No problem with calls or texts.Can access internet via wireless but no connection via mobile data.Been through the trouble shooters, ie. WIFI off, data on, rebooting etc...
I’m currently abroad and would like too use my voicemail but it’s asking me for a pin but I don’t have one
When I started a contract for broadband with Virgin, I was offered a free Virgin Mobile contract as part of my deal. I said that I already had a contract with Vodafone, so this was unnecessary. The person at Virgin told me not to worry about it since...
I cannot send a pic of a plumbing problem to my plumber! It says MMS not supported by my network. I do have mobile data enabled. I texted to 2020 'Active' but got a return reply that they are too busy and try later! Not all my contacts use WhatsApp...
HiOk so changed VM package to Volt bundle, got sent new o2 sim, was told by VM they would sort out the porting of my number used on current VM mobile plan, all good. I decided to check with o2 just to confirm, o2 said they hadn't got the PAC code so ...
