In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hello im going to ibiza in 3 weeks and am wondering is all i do is to switch roaming on in my settings for my phone to work.my sim switched from virgin to o2 a while ago.thanks for any advice.
A couple of weeks ago, I signed up for a broadband-only deal for £39.99 for 1gb speed. Then, yesterday, a week before the scheduled installation date, I received a call from Virgin asking why I had cancelled. I hadn't!The lady on the phone was helpfu...
I used to work at Virgin Media Mobile in Stratford and to be honest, it's no surprise to see that nothing has improved operations-wise.I was automatically switched to O2 two days ago, and to my surprise, I hadn't recieved any new sim card in the post...
For months I am rarely able to send or receive e messages if not on Wi-Fi as it tells me no internet connection. Followed all the online instructions. Rang them twice, once cut off due to losing signal. Second time told to just use Wi-Fi out and a...
Hi there over a week ago starting having issues with my signal at home just as supposed to change to 02, my wife signal is full all the time. Yesterday got new sim still the same ,3 times got cut off by them ,that was her number,Was told get call be...
HiI am in same boat WIFI calling keeps dropping just got new phone 5 Flip and it was same on my old Samsung S10E.I moved fro 3 and that was rock solid any advice for me?
I have never signed a contract with this organisation and Virgin have ported my mobile to them. I had a reasonable 4G speed that has disappeared and at best can now only download at 3Mb outside, and even less indoor meaning I can no longer tether to ...
Yes we are another one of the Virgin Victims of this terrible business practice.No point saying more about how bad it is but I may have some insight for others to understand where the problem may stem from. This comes from an online chat exchange abo...
I initiated mobile number transfer to Virgin Mobile with PAC for 2 SIM cards but after testing signal and speed I decided to stay with my current provider. On the form where I gave the PAC codes there was an option to cancel transfer, but now it appe...
I am looking at iPhone 13 deals from virgin mobile. You can pay it monthly by having two contracts, one for the phone and one for the data:For a 24 months contract at 37.50£ (28.50£ + 9£), you have a new, unlocked iPhone and 10 Gb of data. What surpr...
