In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Good AfternoonI ordered my SIM card more than 1 week ago and it hasn't arrived in the post. At what point does Virgin accept that it's missing and send me a new one? Thank you
Hi,I’ve switched over to a new iPhone and cannot download my eSIM to the new phone. I removed to eSIM profile from the old phone, scanned the QR code from my online account and it does not work. The error message that comes up is “Unable to Activate ...
I have been at this trying to figure out why , when trying to connect my mobile phone to wifi and my home internet. Before all these so called changes came about it worked fine. Now i have got countless messages on my phone saying data usage high (wa...
Did I ask to? NopeIt is happening tonight. I'll be asleepI honestly hope it works cos if it doesn't, I'm going to be one unhappy customer tomorrow.If it works, I hope it is a huge amount better than VM.
I ordered a new phone contract on Friday and the order was parked pretty much straight away, since then I haven’t been contacted at all about any additional checks or updates either by phone or email.
I placed an order yesterday which was immediately parked. I phoned to ask why and was told that I would be sent documents to sign within 24-48 hours. I logged in to see the status of my order today to see that it has been cancelled, but no one has co...
I have just received a text asking me to accept a new adaptor whereby I must plug my telephone into my Virgin Hub. I don't reply to text messages as they are sometimes spam/scam. If there are to be changes I would only accept in writing normally (o...
I have successfully ported my number to a new provider, O2. Note this is nothing to do with the VM to O2 switch. My number has been successfully transferred but I have heard nothing from VM to say that my account is closing. Is this usual?
Hi, I got the new Samsung S23 but didn’t like it had it for two days I sent it back to swap it for the new iPhone. This was all done within my 14 day guarantee. I sent the handset back on the 19th and it was received by virgin mobile returns on the 2...
After much understatement and price increases. In May, long after the expiry date of my contract, I decided to quit Virgin.Virgin say: Blah blah. Pay us 135 for 30 day something or we'll send a pit bull on you. Ok you got it. Disconected. But the bi...
