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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 366 Views
  • 0 replies
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Resolved! Spending Cap function still broken

Tried to update the spending caps on two lines on my account as an error occurs - I've seen this has been (yet another) problem on the website for a while.... so many broken links and non-working functions lately - makes you wonder if anyone even che...

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Complaint

Just phoned Virgin to complain about mobile being switched to O2, As was with O2 before and had so many problems with them now switched back got same problems as before and used landline too do this and put on hold then disconnected this is a poor se...

Freestyle contract

After switching to O2 I cant seem to find out the balance on my freestyle contract with Virgin for my mobile handset.Can anyone assist please as there seems to no provision on the app or when I log in online. Any help would be appreciated

milbers by On our wavelength
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  • 7 replies
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I want to come back

I was with Virgin Mobile for over 10 years and can’t remember ever getting a scam call. In June I got moved to O2. Since then I’ve got at least one a week sometimes 2 or 3 a day. what is up that company is their security so bad?I want to come back. 

chrispy1 by Dialled in
  • 422 Views
  • 5 replies
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Handset blacklisting

Hi, I have been trying to get my handset blacklisted for insurance purposes. I had been using a handset with my virgin mobile sim in it, unfortunately this handset was stolen. My insurance have stated I need the handset blacklisted but during serval ...

O2 alleging unpaid bill - help!

Hi allI could see similar posts but not quite the same situation I am in.I returned home today to discover a letter from O2 saying I owe £24.98. The letter is a notice of full service restriction and states it I do not pay they will disconnect the de...

Scage by Dialled in
  • 1134 Views
  • 8 replies
  • 1 kudos

hub isnt near telephone conection

my main computer is up stairs with hub , main telephone conection is downstairs , so no good , option 1 is to call virgin and tell them to disconect my main line phone im paying for , or run a cable upstairs and that aint going to happen 

bigdom1 by Joining in
  • 276 Views
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Replacement Sim

Hi there, I lost my sim abroad, and won’t be back home (UK) for another 3 weeks. I need a sim to continue use mobile data roaming while I am here (Ireland). Could you please send out a replacement sim? Thanks

MY mobile account

I thought Virgin mobile moved to  O2?  Why am I getting messages from virgin mobile saying I have not paid my monthly bill when I currently pay O2.......also where do I get a copy of my mobile contract? I go on line and I have one contract but there ...

albertz11 by On our wavelength
  • 420 Views
  • 3 replies
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Change to O2 while overseas

Hello. I have been with vergin mobile since 2014. I have arranged a new contract with them this April 2023. I was told we would change to O2 which is fine by me but they keep sending email about the conversion to O2 services and that they need the SI...

Mouness by Joining in
  • 227 Views
  • 1 replies
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