Virgin Mobile
Tips and tricks for your Virgin Mobile service
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 367 Views
  • 0 replies
  • 0 kudos

Resolved! O2

Well, as with many others the migration to O2 is not without problems. I am now leaving after many years of good service from VM. I tried to complain and it looks like I was chatting to a bot, Any reply about best other provider would be gratefully r...

Johan by Superfast
  • 3550 Views
  • 56 replies
  • 0 kudos

How are you supposed to pay the O2 bill?

Hi, I have been migrated for my mobile plan from virgin to O2.I am wondering about the bill payment because I just got a message saying my bill was late and I could be fined?!?!?I thought that Virgin would take the full payment, and then give the mon...

tsgt by On our wavelength
  • 1644 Views
  • 11 replies
  • 0 kudos

mobile suspended

My wifes mobile account has been suspended today i have tried calling virgin media they tell me i need to provide proof of id to the mobile fraud queries @virgin media as my direct debit has been cancelled i have received no emails or messages from v...

martint2 by Joining in
  • 229 Views
  • 1 replies
  • 0 kudos

o2 volt sim not received

I entered into a contract for the top package: Volt Gig1 Broadband which included: 2 TV boxes, sky sports HD, Cinema, Netflix and the volt benefits which included a sim card. I entered this in November 2022, although as the house was getting renovate...

cvelani by Joining in
  • 385 Views
  • 3 replies
  • 0 kudos

4G network not working

Hi, does anybody else have issues with their cellular data?My iphoneX simply does not connect to any mobile data network at all since 2 days (before it worked fine). I still have normal cell signal to make calls. (Edinburgh area)I tried all steps (re...

JimKnopf by Joining in
  • 373 Views
  • 4 replies
  • 0 kudos

Voicemail - Can't connect

When I dial voicemail it rings off immediately i.e. no ringing tone and no response. I am abroad, but I know my pin - I simply can't get through...any ideas?

EEdgar by Tuning in
  • 454 Views
  • 7 replies
  • 0 kudos