In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Cannot get past the bot on webchat so hoping for better luck this way.Recently received numerous threatening letters from BW Legal for an apparent outstanding debt of £30 to Virgin Media, which I have no knowledge of. Now being threatened with court...
I purchased the "Same As Home" for US travel on Monday, 20/11(@ $13cad/d). Received my "Welcome to USA" text when I arrived in the US. Unable to make or receive calls since then; however, texts are totally fine. Tried accessing my account through "My...
Since the 17th May my phones has been unable to receive calls or texts. I'm able to call out from my phone and send texts but anyone who calls me get sent to a this number is not available and texts just bounce. I've gone over all the "help" guilds V...
Earlier this year, we were informed that both of the above numbers were entitled to a free upgrade. Having looked into this further we were told that as Virgin Media and O2 are now in partnership that any new phone contacts would now be with O2. We ...
I have now received a second letter demanding payment of £24 from o2.I used to have a sim card included as a part of my Virgin Media package - the sim was free, the bills were emailed to me for the mobile account every month and were zero each time.W...
I've had the same SIM and phone number forever. But I have just got the message that the SIM wasn't verified, or words to that effect. Why? I'm now without a phone. Elderly & vulnerable.
Hi I was messaging with Paul_DN on Friday about my number being deactivated when migration to O2 failed. I was told the number would need to be reinstated then I'd need to get a PAC code and ask for manual migration. Paul said it had been successfull...
I just received an outstanding payment demand of £24.00 from O2 for my volt/Oooph bundle. For a SIM that is still in the packaging, never used.After 90 minutes on various calls this afternoon (many just rang forever and cut off, others just loop you ...
Can anyone explain what advantage it is to virgin media bundle customers, to have their mobile contract moved to O2? This was a merger, not a split!We now have to deal with 2 companies instead of one, both of which don’t know what the other is doing!...
Hi,Oomph package member here, paying £111 per month for tv, mobile, and broadband.I paid my August bill for £111 on August 30th. Today (06/09/23) I got a text saying my bill for O2 (£24.98) is late and I need to pay in 4 days or I will be charged an ...
