In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I'm trying to find out when my handset loan finishes. I know it started in June/July 2021 but I’m unable to locate the email with the credit agreement number and security key. Can you help please?If I go to sign in I get through loop where it wants m...
hi how can i check my mobile phone credit agreement and when it finishes as i cant find the agreement emails. Regards Paul
The original links to my handset credit agreement are no longer valid, I never got a security key number only a unique password which had to be changed once i registered on the portal. I know my agreement ends shortly and I'd like to upgrade but i ne...
Just a little background, we have a VM account, top package which includes O2 sim, this is all fine, can sign into VM for their side and 02 for the phone side. That's all in my dads email details. We also have a separate Virgin Mobile account (handse...
hello i just wanted to login to see how long we have left on our devices but the email seems to have been deleted, ive tried calling but the line is crackly and the keypad options arent working, and the chat bot just keeps sending me to O2. thanks!...
Hi From. Thanks can you do the same for me please? Wifi calling is not working in my house. My devices connect at my sisters house but none do at mine. A/C [MOD EDIT: Personal info removed]. Thank you
Hi. I signed up last night for the double date o2 sim and the broadband upgrade. Does anyone know how long it takes for o2 to set up or even say I have the contract? Thanks [MOD EDIT: Subject title changed for clarity]
My mother had a virgin mobile sim only account. She never received any notification letters about the switch and now her sim does not work. We have called O2 and been into the shop. They cannot retrieve her account because she cannot provide id. O2 w...
Looking to pay of my handset in full, how do I do this.
I have been having a problem with my mobile phone recently so wanted to check if I could have it repaired or replaced. after searching through my emails I found the credit agreement details I needed but the webpage does not work. (see attached)what a...
