In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hello, Hello, I am in a similar position in trying to find information on what I need to do if I want to pay off my Virgin Media handset contract. Its been a nightmare (3 hours chatting with a chat bot and going round in circles) trying to get a resp...
Hi, I am unable to locate the Security key for my credit agreement. Is there anyway of being able to get it please? I have checked my emails for it but with no luck. thanks
After all day getting my security key sorted and try to login to get access to my agreement no bloody luck also I really need to find my account number of this paper work so I can ring them if not I am lost for help.
I would like to speak to someone at virgin mobile about an account I used to have. There is a default payment on my credit report which I think is incorrect from years ago. All of the phone numbers I have been given want details of a current account ...
Just spent 3 hrs being past from pillar to post, virgin to o2 and back to virgin and getting cut off trying to pay off my handset with no joy thinking I might just cancel the direct debit . Anyone had any luck contacting them?
Good day Sir / Madam I hope this email finds you well. I am writing to you today to discuss my account [REMOVED]. I received a letter today claiming my account was 2 months in arrears which i found alarming. I have always kept all payments on all a...
I am trying to access my credit agreement with virgin media for my mobile but I need to provide a security code. I have searched on every email I have and I don’t have anything about a security code on there I would like to find out what it is. I wan...
Hi, I am trying to pay off my handset loan I am not getting anywhere with trying to use the online chat with either 02 or virgin. I have logged into my credit agreement but keep getting a message come up saying no healthy content. Please can you advi...
I place an order on the 9th of February for the Big VOLT BUNDLE. This was to commence on 1st April but I immediately stated receiving delivery dates but all apparatus and a bill on 26th Feb!! I eventually got through to VM who rescheduled the BBC & T...
I have a O2 sim (swopped from VM to O2 a few months with VM package change) I also still have a VM SIM (wife's phone notification says due to swop to O2 early July). When I use the VM app I can no longer see my wife's SIM just a link to my O2 SIM whi...
