In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
In the last month or so I have noticed terrible speeds, constant 4g/5g dropping out. Sometimes it even days 4g but can't even list a page like Google. I thought my device could be an issue Google Pixel 5. So I waited. Just got the new flagship Googl...
Hi can’t get a good signal in Woolston Warrington where I work it’s shockingly bad most time can only just get 3G or at most 1 bar in 4G this is not what I’m paying for
Hello,I'm going abroad and since this morning i cannot switch on roaming , notification keeps popping out 'something went wrong ,we experience issues with our systems ,try later"EC 9999Please,I'm going away this afternoon, when i can expect to be f...
Hi, I'm traveling in Greece but can't seem to access any network and roaming isn't working. It's never been an issue before. Can anyone help resolve the issue?
Hi all I have encountered a problem where my sim doesn't connect to any network I am abroad in Spain for nearly 2 weeks it was fine until today it wouldn't register to any network.need help with it, please.have tried rebooting countless of timesSearc...
I live in the Peterborough area and normally have 4G and 5 outdoors. But over the last few days I’ve noticed I’m only getting 3G. Could this have anything to do with the switching to O2?Any advice please
I can't send text messages - it says 'can't send message with Virgin - error 0'. I also can't make phone calls - it makes 3 beeping sounds then cuts off. I can however receive text messages & phone calls. Everything was working absolutely fine yester...
I'm in Germany, using Roaming. Today the service disconnected after working fine for a few weeks and I can't restore it... .I switched on Airplane mode briefly now I can't reconnect. Have tried all recommended fixes to no avail and am finding it very...
This afternoon, Tuesday 2 April 2023, have lost all mobile and data service, in Paris, as if my SIM card has died. Anybody else have this experience? Any solutions? Totally maddening!
Completely lost roaming connection in Portugal this afternoon when wandering around a town in the Algarve... Been working fine previously but now thrown off the NOS network. Anyone else I. The same boat?
