In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I need old mobile bills from December 2018! I am still a customer. Please help
My mobile contract (originally with Virgin mobile but automatically switched to O2 after the merger) ended in Dec 23. My O2 account shows the contract has ended but Virgin Media are still taking direct debits for the phone portion of the split contra...
I am trying to access my credit agreement with virgin media for my mobile but I need to provide a security code. I have deleted the original emails in error. Please help thanks.
Hi, I bought a contract for an iphone 14 with you in July and the battery on the phone is not great at all. I have gone through all the procedures to 'help' battery life but it is still running out, I have all my apps closed, low power mode. I don't ...
I have a contract with virgin media for a mobile handset and I would like to pay off the balance. I have signed in to my credit agreement online and I can see my current balance but when I click the option to pay it, I am getting a message that says ...
i phone them virgin mobile there put me through o2 but o2 cant dont nothing i cancel the sim when I brought it can anyone help me
I renewed my contract and also agreed to have an 02 sim but it has not turned up. I've spoken to 02 and they have said that no account has been setup. When i speak to virgin they say speak to 02. Please can you help
Hello,I've been having a hugely frustrating afternoon trying to sort this out. My phone line was handed over to O2 along with everyone elses.When I rearranged my broadband when I moved house in 2022, I was offered an additional O2 SIM as part of the...
I've had my Gig1 service for over 2 weeks now but there's still no sign of the promised O2 sim card. I can't get any help from O2 because my account doesn't exist apparently.
Hello, Hello, I am in a similar position in trying to find information on what I need to do if I want to pay off my Virgin Media handset contract. Its been a nightmare (3 hours chatting with a chat bot and going round in circles) trying to get a resp...
