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denisDUB
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bad support // whatsapp received calls charges

Hi,

On 24th of February I went to Brazil for holiday. I made a call prior to that, February 23rd, on 789 to ask Virgin support operator to cancel my voicemail service (the only way to do it is via making a call - not real handy, is it?), and to stop my cellular data services while I am abroad.

Really helpful support assistant assured me it's been all taken care of and wished me a great holiday.

Today I login into my account to find out that my voicemail is still on, and my cellular data is on too, and when I got couple calls via Whatsapp it charged me as for incoming roaming call.

Now, I may not be real tech savvy or so, but it takes little effort to get that "voicemail off+data is off+all taken care of" does not equal "voicemail on+extra charges for using data/roaming". 

So, what would be the way to solve it? To call 789 again? To wait again and to be assured this time it will be taken care of?

d.

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MacUsers
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Re: bad support // whatsapp received calls charges

Nope! There is no easy way to solve it - trust me on that.
The entire mobile support seem outsourced to Philippines and they are not really helpful at all. I moved to Virgin Mobile 2 days ago (being a Virgin BB + TV customer for couple of yrs. now) and already spent more then 6 hrs. with them to [re]solve various issue. Most of then appeared to be very rude and hang up on you if ask the question they don't have an answer for that. I just believe that were two very isolated cases. The biggest mistake I've made but canceling my order during the cooling-off period.
Good luck with that but I fear you will see yourself back to square one again.

-S
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Forum Team
Forum Team
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Re: bad support // whatsapp received calls charges

Hi denisDUB and MacUsers,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your mobile service. Has this been resolved for you?

If you are still experiencing a problem with your service, please let me know and I'll look into this for you.

 

Kind regards,

Terri

Virgin Media Forum Team


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Superuser
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Message 4 of 4
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Re: bad support // whatsapp received calls charges

you can turn off data on your phone or disable data when roaming.
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