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mark8888888888
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apn settings lumia 950

I have recently received my sim swap from virgin. After installing new sim my mobile data doesn't work and I can't use the internet, unless on Wi-Fi. Do I need new APN settings? When I arranged my replacement sim I entered my imie number but it wasn't recognised, is this the problem? for Lumia 950
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vo81
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Message 2 of 25
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Re: apn settings lumia 950

I never put any number in mine so guess its not that, I can't save any apn settings but they appear on old sim when reinsert, can you see if the same happens for you? I've had numerous calls and troubleshooting last 2 days, they are sending replacement sim.
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teabag
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Message 3 of 25
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Re: apn settings lumia 950

Not a problem about the IEMI not working when you ordered.

When I inserted my new SIM (Android phone) the old APN's were deleted, near enough straight away I got text's saying new settings on the way & then settings installed - all automatically. Did you not get any of theses?.

The ones I've now got, are completely different to the ones with the old SIM.

You could try manually entering the old original Virgin APN settings for a Windows phone, if they don't work - it won't hurt anything and you can just delete them afterwards.
https://www.teamknowhow.com/discover/discover/virgin-mobile-apn-settings
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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mark8888888888
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Message 4 of 25
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Re: apn settings lumia 950

Thanks for the reply. After installing sim I got a confirmation text saying everything was set up. I can make/recieve calls ok just no mobile data connection. I've tried the link you posted but still no success. Looks like I'll have to call virgin mobile help team 🙄 🤔 have installed old sim but it won't let me view apn settings
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mark8888888888
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Message 5 of 25
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Re: apn settings lumia 950

Have phoned virgin help team twice, sent me different instructions on how to fix the problem but neither worked. I'm stuck with what to do now !!!!
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teabag
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Message 6 of 25
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Re: apn settings lumia 950

Clutching at straws here trying to help with these new SIM APN's :-)

Add a new APN
Name: WEB
APN: goto.virginmobile.uk
Leave all others blank/not set.

Add a new MMS APN
Name: MMS
APN: goto.virginmobile.uk
Proxy Server: 193.30.166.2
Proxy Port: 8080
MMSC: http://mms.virginmobile.co.uk:8002
Maximum size: 1048576
Leave all others blank/not set.

Fingers crossed for you :-)
---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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mark8888888888
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Message 7 of 25
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Re: apn settings lumia 950

Thanks, tried these settings but still no success. Looks like another call to virgin🙄 I will see if they can send another sim, never had any issues with my original sim. Just really frustrating.
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teabag
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Message 8 of 25
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Re: apn settings lumia 950

They were basic APN settings I was hoping would work :-(

These are the full set now on my Android phone for you - if you have the time and patience to play about :-)

Internet APN settings.
Name: WEB
APN: goto.virginmobile.uk
MCC: 234
MNC: 38
Authentication Type: CHAP
APN Protocol: IPv4
APN Roaming protocol: IPv4
All other are blank/not set.

MMS APN settings.
Name: MMS
APN: goto.virginmobile.uk
MMSC: http://mms.virginmobile.co.uk:8002
MMS Proxy: 193.30.166.2
MMS Port: 8080
MCC: 234
MNC: 38
Authentication Type: CHAP
APN Type: mms
APN Protocol: IPv4
APN Roaming protocol: IPv4
All other are blank/not set.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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vo81
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Message 9 of 25
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Re: apn settings lumia 950

You can try any APN settings you wish, they won't save.  Not holding hope for my new sim to be any different so ready to cancel as in 14 days.   Any APN settings I did only showed when putting the original sim back in.  Something that Virgin couldn't work out why

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teabag
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Message 10 of 25
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Re: apn settings lumia 950

@vo81
As a test, I've just inputted the EE APN settings on my Moto G4, they saved without any problems?.

@mark8888888888
I actually selected/used the saved EE APN I put in, with great surprise I still connected fine, maybe a longshot for you to try on your Windows phone untill sorted properly?
https://www.teamknowhow.com/discover/discover/ee-apn-settings
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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