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whatup
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anyone know how to get my phone unlocked?

the scummers at virgin mobile wont unlock my phone!  I got a pac code from them a few days ago and was also told my phone wouldn't need unlocking. The pac code has now come into effect and now the phone will not work because it is locked to the virgin network. I have no phone access at all now!

I read on the virgin website what to do to unlock the phone, got all the information and then contacted virgin mobile as instructed. They refuse to help me because the account was no longer valid.

Total scammers and liars imo. I think I had a close shave not to have bought a phone and contract off them again this time.  I think now I am happy they tried to scam me with that too - telling me that tethering was allowed when it is not.

If I cant get this phone sorted then I'm going to pull my broadband contract too.

Any help on this would be appreciated - thanks

 

 

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hubbs91
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Re: anyone know how to get my phone unlocked?

What type of contract was it on and what handset?

They have to give you the unlock code if they have not supplied an network free handset even if you "account" is closed. Its against regulation..

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enlli
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Re: anyone know how to get my phone unlocked?


whatup wrote:

it was on a 12 month contract but has run for 4 years


I was not aware there was a 12 month contract for phones, SIM only yes. 

Assuming this phone was supplied by Virgin then they must unlock it. No ifs no buts. You may need to keep contacting them till you get someone who knows what they are doing. 

If you are on Virgin media call via 150

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hubbs91
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Re: anyone know how to get my phone unlocked?

What type of contract was it on and what handset?

They have to give you the unlock code if they have not supplied an network free handset even if you "account" is closed. Its against regulation..

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whatup
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Re: anyone know how to get my phone unlocked?

it was on a 12 month contract but has run for 4 years

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enlli
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Re: anyone know how to get my phone unlocked?


whatup wrote:

it was on a 12 month contract but has run for 4 years


I was not aware there was a 12 month contract for phones, SIM only yes. 

Assuming this phone was supplied by Virgin then they must unlock it. No ifs no buts. You may need to keep contacting them till you get someone who knows what they are doing. 

If you are on Virgin media call via 150

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Re: anyone know how to get my phone unlocked?

lol   in the "old" days they were always 12month contracts or payg. Your right....I kept trying and now it's unlocked.   

Thanks everyone