Roaming is not working. I asked virgin to set it all up a day before I left for Spain and purchased the data package.
Welcome to the forums
I'm really sorry that you're having trouble roaming while in Spain. I want to get this fixed for you.
Roaming can now be enabled via your online account here. All you'll need to do is go to Plans and Devices > Manage Services > Enable roaming.
Let me know how you get on with this.
Who's who? Find out more about our community members. Good folk to know
How is this looking for you now?
Let me know if you need anything at all.