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tw1nny
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abroad and didnt know i had to register :-(

my wife and i are currently in portugal until fri 17th june

unable to use phones,i wasnt aware we had to register

we are not contactable,very frustrating

 

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enlli
Knows their stuff
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Re: abroad and didnt know i had to register :-(

They don't make it clear.

If you're abroad and roaming isn't working at all for you, the same team will be able to look into it for you. They can be reached on +447953967967. The team can turn this on from their side. Once this has been done, give your phone a hard reboot (popping the battery out of the phone while it's turned on ) to allow the sim a connection refresh.

 Or go to your account page - select plan and device - then manage your services and set roaming to on and international call barring to off.

Give it a while to reset then reboot your phone and do a manual network search.

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Forum Team
Forum Team
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Re: abroad and didnt know i had to register :-(

Hi tw1nny,

 

Welcome to the community and thanks for posting. I'm so sorry to hear both phones are won't connect to a network in Portugal. I appreciate you're not able to be contacted by friends and family back home.

 

If you're on a Pay Monthly tariff then this is automatically switched off to avoid any unwanted charges. Could you please answer the following questions:-

 

Have you followed enlli's advice?

Are you now able to use both phones?

 

Look forward to your response.

 

Thanks


Rich
Forum Team
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