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teamfloyduk
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Message 1 of 13
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YGIB:D TAG ?

Had two text from virginmedia today that had this YGIBSmiley Very Happy tag then some numbers. The two number strings are different. Can you tell me what this is please?
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Forum Team
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Message 2 of 13
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Re: YGIB:D TAG ?

Hi teamfloyduk

 

Let's get you some help with this Smiley Happy

 

YGIB stands for 'You Get It Back' and it relates to our inclusive insurance and the 'Mobile Rescue' app.

 

It sounds like it could be the remote lock/unlock commands if you reported the device lost stolen recently and then found it again.

 

If you're still unable to explain these texts, give our insurance team a call on 0845 604 8846 and we'll get you some help with this.

 

Let us know how you get on.

 

Many thanks

Mark Y
Forum Team

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paperclip
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Message 3 of 13
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Re: YGIB:D TAG ?

I got these too, although it would have been nice to have had them explained on the text.
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Forum Team (Retired) Mat_H
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Message 4 of 13
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Re: YGIB:D TAG ?

Hi Paperclip,


I'm sorry that this wasn't explained in the text Smiley Sad

 

I'll be sure to feed this back for you.

 

Let me know if you need anything further.


Thanks,


Mat
 


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paperclip
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Message 5 of 13
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Re: YGIB:D TAG ?

It's ok mat, I called support today, apparently it's to do with insurance.
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Forum Team (Retired) Mat_H
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Message 6 of 13
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Re: YGIB:D TAG ?

Glad you got this sorted Paperclip Smiley Happy

 

Let us know if you need anything at all.

 

Thanks,


Mat


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marcfx
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Message 7 of 13
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Re: YGIB:D TAG ?

I've just had the same text and it got me scratching my head wondering what the hell it was. Like you've mentioned, would be nice to have some sort of explanation on what it was about! 😡

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Forum Team (Retired) Mat_H
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Message 8 of 13
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Re: YGIB:D TAG ?

Hi Marcfx,

 

Thanks for your post Smiley Happy

 

The text is related to our Virgin Mobile insurance. Have you reported the phone lost or stolen recently?

 

If not, give our insurance team a quick call on 0845 604 8846 and they'll look into this for you.

 

Thanks,


Mat
 


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hansi
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Message 9 of 13
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Re: YGIB:D TAG ?

I received thnis text on my new Samsung Galaxy phone. As far as I am aware, I declined the insurance. I had Mobile Rescue on my old phone, but when I logged in to it, it said that it had expired in 2014. I haven't reported my phone lost or stolen, so why did I get this text? As others have said, an explanation intitially would have helped.

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Forum Team (Retired) Mat_H
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Message 10 of 13
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Re: YGIB:D TAG ?

Hi hansi,

 

Thanks for your post Smiley Happy

 

Sorry for any confusion caused on our part.

 

So we can get this looked into for you, give us a quick call on 789 or 0345 6000 789 and we'll make sure that everything is okay for you.

 

Let me know how it goes.

 

Thanks,


Mat


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