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Xperia Z5 - No SIM following update

Just took delivery of nice new Z5, put sim in and switched on... worked fine (and got text from Virgin about allowances being refreshed)

Set up etc... and then got software upgrade pop up which I did, phone rebooted and now constantly saying no SIM card

Have re-inserted, checked, double checked, etc... and still no joy Smiley Sad anyone had similar?

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Forum Team (Retired) Mat_H
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Re: Xperia Z5 - No SIM following update

Hi Via,


Thanks for posting Smiley Happy


I'm really sorry that you're having some issues with the sim since you updated the phone. I want to get this all sorted for you.

Can you let me know if you're able to try the sim in any other phone to see if this works? I'd also suggest a reboot of the phone to see if the settings refresh.


If this is still not working, give us a call on 789 or 0345 6000 789 and we'll get this sorted for you as soon as possible. Let me know how you get on.




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