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AudioDetective
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Xperia M2 unable to receive pictures via text messaging. Text only

Hi,

 

Xperia M2 unable to receive pictures via text messaging. Text only.

 

I have installed the MMS software direct from the Virgin site as well as installed manually.

 

Could someone please help?

 

Thanks

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Forum Team (Retired) Mat_H
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Re: Xperia M2 unable to receive pictures via text messaging. Text only

Hi AudioDetective,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having some trouble with MMS messaging. I want to get this all sorted for you. Are you able to send a picture message to your own number?

 

This should enable the MMS service. Let me know how you get on.

 

Thanks,

Mat


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Re: Xperia M2 unable to receive pictures via text messaging. Text only

Hi Mat,

 

Thanks for making contact.

 

Yes... I have sent and successfully sent myself and received an image via txt......but not if the image is sent from another phone.

 

Even if I hold the "unable to download" prompt (download message appears, I click on that and its "unable to download")

 

Regards

 

Audio

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Message 4 of 23
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Re: Xperia M2 unable to receive pictures via text messaging. Text only

Hi Audio,

 

Thanks for your reply Smiley Happy

 

Are you able to attatch a screenshot of the phone so I can view the error message?

 

Thanks,

Mat


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Re: Xperia M2 unable to receive pictures via text messaging. Text only

Hi Mat

 

I hope this helps....?

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Message 6 of 23
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Re: Xperia M2 unable to receive pictures via text messaging. Text only


AudioDetective wrote:

Hi Mat

 

I hope this helps....?


Can you edit your post to remove the image from it and then private message it to Mat with the subject line being the title of this topic? because the image itself shows the person's phone number (rule: personal informationof this kind is not be publicly shareable via the community.)

 

If you click his username it will take you to his profile: http://community.virginmedia.com/t5/user/viewprofilepage/user-id/331710 then click Send this user a private message.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Message 7 of 23
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Re: Xperia M2 unable to receive pictures via text messaging. Text only

Hi Audio,

 

Thanks for sending that over Smiley Happy

 

I've now removed the image to ensure no one else sees the number in question. That's a very odd thing to happen. Are you able to browse mobile data without wi-fi?

 

Let me know when you can.

 

Thanks,


Mat


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Message 8 of 23
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Re: Xperia M2 unable to receive pictures via text messaging. Text only

Yes Thanks for removing that Mat it just occurred to me also....

 

Yes I can browse mobile data without wi-fi.

 

Thanks

 

Audio.

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Message 9 of 23
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Re: Xperia M2 unable to receive pictures via text messaging. Text only

Can anyone help me?????............My Xperia M2 has now totally passed out... Not starting up at all now ...Black screen..

 

It's my wife's 50th birthday tomorrow and we're celebrating in London I have a phone that's not contactable (or even working) 

 

Can please somebody help?

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Message 10 of 23
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Re: Xperia M2 unable to receive pictures via text messaging. Text only

Sorry to hear the phone isn't turning on for you AudioDetective Smiley Sad

 

What happens when you try and pop the phone on charge?

 

Let me know as soon as you can.

 

Thanks,

 

Mat


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