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chrispy1
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Wrong Details On Bill

Some of the details on my online bill are wrong.

I've just got a new sim card for my phone and have transferred my old number but the number on the bill still shows the number that was originally on the sim. Also the number where the bill is sent is also the old sim number. I have tried to change it with the link on the bill page but it just reverts back. I've even tried to have it emailed but once again just reverts back.

I phone VM the other evening and was told they had changed it and leave it awhile and it would be correct on the bill page but no, it's still the same.

Has any one got any suggestions please?

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Forum Team (Retired) Mat_H
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Re: Wrong Details On Bill

Hi Chrispy1,

 

Thanks for posting Smiley Happy I'm really sorry that the details on the bill weren't correct.


I want to get this all sorted for you. I'm going to chase this up with a colleague and I'll be sure to let you know the outcome.

 

Thanks for your patience.


Mat


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chrispy1
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Re: Wrong Details On Bill

Thanks for the reply Mat. May be a bit late replying on holiday and using mobile and very sparse signal

Chris
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Forum Team (Retired) Mat_H
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Re: Wrong Details On Bill

No problem at all Chris Smiley Happy

 

I'll let you know when I have more news.

 

Thanks,

Mat


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