My new LG K8 phone works brilliantly on wifi - except on my home wireless network (also Virgin), and very occasionally on other networks. It connects at home for a few minutes, and then drops out, remembering the network, but not reconnecting. The only way to cure this is to reset the router (which drops the rest of the household out). I tried phoning virgin, but all they do is change the channel. That works for about 10 minutes and then we are back to square 1.
I’m sorry to learn you’re having issues with the LG K8 phone's connecting to the Wi-Fi at home. Give this a try:
Mobiles - go to settings - tap on Wi-Fi - select your home network - tap forget. Then turn it off for a second and turn it on.
Modem - take the power away for 30 seconds - turn on and allow to full load.
Once you have done both the phone and the modem, connect back up to the home Wi-Fi and this should stop happening. I would also try and do the mobile and the modem within about 3-5 mins of one another. I had the same issue at home with any of the device’s I have, this normally connects it back up.
Yes this does work. Usually for a couple of hours, and occasionally for a little longer.
Unfortunately, it is a pain to do, and with three other people in the house with laptops, phones etc, is not a very popular thing to do either.
The phone works fine at my parents' house (BT Openreach) and at two of the schools I visit for work. It also picks up quite a number of free hotspots (including my local hospital). I just wish it would work at home!
I have tried changing the security. The team have also changed the channel several times, which works for 24 hours or so. My husbands laptop, which is usually near the back of the house, has been having problems as well. The BT wi if signal seems to be stronger then the Virgin one in his office. We tried an Ethernet cable, but that only works intermittently too.
We have a path attenuator attached to the router box (by a Virginmedia engineer). What is it? What should it do? And is it likely to have any effect on our problems?