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laurajayne4736
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Wi-fi on but mobile data still being used

Today at 2 i received a text from virgin saying i used 75 percent of my mobile data then at 3.55 i used 95 percent of my data...I turn my mobile data off when i get home and turn it on when i go out if someone tries to ring me. I haven't been out today or yesterday i've been on facebook messenger video call using wifi so i dont see how ive received 2 texts in that short space of time. thanks for reading  

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Re: Wi-fi on but mobile data still being used

Hi laurajayne4736,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your data usage.

I'd like to look into this for you, but I'll need to take more information from you first. I'll send you a private message requesting further details, so just check this by clicking on the envelope icon at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team


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