having trouble with mobile using WiFi at home, it detects it and shows strong signal and says connected, but will not use it when I switch off Data usage, yet when I connect with a friends WiFi at their home it has no trouble using it, they have Virgin as well, the same at my son's home who has Sky no problems there either. Have bought WiFi signal booster but no better with that either, yet shows strong signal.
My laptop has no trouble with WiFi at home, so this has me baffled.
The mobile is a Kazam Tornado 348, my first android phone
When your phone connects to any wifi then mobile data is switched off by the phone itself.
Go back into settings and wifi, forget or delete ( depends which one it's called on you phone) reboot, leave mobile data active search for and just log on, when it connects on the home page the H or 3G icon will vanish and the wifi icon pop up, job done.
Dont wisps any of the stops out as following then will ensure it get the opportunity to have a fresh attempt
the phone picks up WiFi in other places without a problem, tried what you suggested, rebooted but still the same, tried it in the same room as the Hub, showed strong signal but wouldn't use it, might be a Hub problem, getting an upgraded one tomorrow because I lost the internet a few days ago, so hope that might solve it.