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Glen_Taylor
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Why won't my Virgin phone work in USA,France,Germany, Spain or Portugal

Why won't my Virginmedia IPhone work in the USA, France, Germany, Spain and Portugal despite informing Virginmedia of my intention of travelling abroad? The helpline number I was given was always and I mean always busy. How can a major company like Virginmedia be so appalling in this area.

Glen_Taylor

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Superuser
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Re: Why won't my Virgin phone work in USA,France,Germany, Spain or Portugal

It should work in all of those places, mine always has. Start here to troubleshoot. If you are in the UK phone 789 on your mobile (free) and report the issue.

http://community.virginmedia.com/t5/Mobile/Roaming/td-p/2252903


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Forum Team
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Re: Why won't my Virgin phone work in USA,France,Germany, Spain or Portugal

Hi Glen_Taylor,

 

Welcome to the community and thanks for posting. I'm deeply sorry to hear your phone does not work in all those countries.

 

Are you currently abroad now? Would you be able to check your online account?

Log in here > Plan and device > Manage services > Going abroad

 

Is roaming showing on or off?

 

Please let me know and I'll happily help further.

 

Thanks


Rich
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